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Shipping policy

Ours policy of shipments and returns


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  • 1-866-380-3484
  • 13482 SW 131 St Miami, FL 33186

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Orders requiring a prescription will ONLY be shipped after a copy of the prescription has been received by Pediatric Supplier, Inc. You or your Doctor may Mail, Fax, or Email us at:

Mail: Pediatric Supplier, Inc. 13482 SW 131 St Miami, Florida 33186
Fax: 1-866-385-3482

Do to hygiene purposes, these items are non-returnable.
We ONLY Sell NEW medical equipment and supplies.

Mail Orders

Send CHECK or MONEY ORDER with your

Pediatric Supplier, Inc.
13482 SW 131 St
Miami, Florida 33186

Shipping Methods

Orders shipped via Standard Shipping will be shipped via the US Postal Service, FedEx Ground, UPS Ground Delivery or a combination of these services. Please order by phone if you require a specific shipping carrier. For in-stock items delivered within the continental United States, you should expect to receive your order within the estimated time frames (listed as Business Days) defined below. If your order contains multiple items, it may ship from different warehouses and arrive on different dates.

Estimated Delivery Times

You can choose from a variety of shipping options for your order. Shipping costs are based on the shipping service level you choose.

  Standard Shipping 2nd Day Air Shipping Next Day Air Shipping
Order Processing ²
1-2 days
same day
same day
Shipping Time ³
2-7 days
2 days
1 day
Overall Delivery Time (Business Days)
3-8 days
2 days
1 day

These estimates are based on our most common orders. The times listed above are in business days (Monday through Friday, excluding federal holidays).

1) Some items or locations may not qualify for free shipping.

All shipments made to Hawaii or Alaska do not qualify for free shipping and can only be shipped via expedited shipping. The shipping fee is applied at checkout. Certain items may be ineligible for our Free Shipping Program or discounted shipping promotions. Items that do not qualify will be identified on the specific product´s page. For bulk, discounted purchases, please contact us for freight quotes.

2) Order Processing Deadlines

For standard and expedited shipping, orders received before 1 p.m. Eastern Time Monday through Friday (except holidays) will be processed the same day. Orders received after 1 PM will be processed the next business day. Our transportation partners do not process orders on the weekend. Therefore, if you place an order after 1 PM on Friday your order will be processed the following Monday. For out of stock items, we will notify you if we cannot ship your item within one week.

3) Weekend Delivery

Expedited orders shipped via Next-Day or 2nd-Day Air are delivered Monday through Friday only. Guaranteed delivery is not available on the weekend or federal holidays.

4) Peak Season Disclaimer

The guarantee for all US air services and UPS 3 Day Select is suspended for shipments picked up on Dec. 21, 22 and 23.

Risk of Loss: All items purchased from Pediatric Supplier Inc. are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier.

Return and Refund policies

Sellers Return Policy
Item must be returned within 7 DAYS.

Returns and Exchanges
At Pediatric Supplier Inc., we will replace or refund any item if you are not fully satisfied with it.

Refund Policy Details:
All returns are subject to a 25% Restocking Fee. Orders placed on the Internet or by Phone and charged to your Credit Card and then canceled for No Prescription or any other reason, will be subject to a 5% service fee. (Min. $10.00) and/or 25% Restocking fee. Upon cancellation of your order, you will receive an Email confirming your refund less any service, restocking fees that my apply. Please allow 2-3 weeks for all Credit Card Refunds.

Return for a Refund
If you would like to return an item for a refund of the purchase price or for a replacement item, contact our Customer Service Department at 1-866-380-3484, Monday-Friday 9am to 4pm EST, to obtain a Return Authorization (RA) number and a Return Notification form which we will either Email or mail to you. Please be sure to have your order/customer number handy when you call. Ship the item and the completed Return Notification form to:

Return Department
Pediatric Supplier, Inc.
13482 SW 131 St
Miami, FL 33186

Please note:Shipping and handling on return shipments and exchanges are not refundable.

Limited Warranty

All of our Pediatric Supplier, Inc. products carry a one(1) year limited warranty from the date of purchase against manufacturing defects under normal, non-commercial usage and when used as directed by attached enclosed instructions.

This warranty applies only to the original purchaser, and is not transferable. You must have your original proof of purchase when requesting a refund or replacement item under warranty. We reserve right to make the final determination as to whether the returned item is covered under the limited warranty. See "Returns and Exchanges" for instructions on how to return an item under warranty.

Sales tax excempt!

Medical Products and Supplies

(6)(a) Medical products and supplies used in the cure, mitigation, alleviation, prevention or treatment of injury, illness, disease, or incapacity are taxable, unless:

2. Ordered and dispensed by or on the prescription of a duly licensed practitioner authorized by the laws of the state to prescribe medicinal drugs ordered and dispensed by a pharmacist pursuant to the established dispensing procedures determined by the joint committee of medical, osteopathic and pharmacy professions as created by section 465.186, F.S.

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